Company: JCB Renault Medway
Location: Rainham, Kent, ME8 8AR
Hours: Monday to Friday 8am - 5pm (1-hour unpaid lunch break)
Salary: age dependent but will be current national living wage
Apprenticeship Level: Level 2 Trade Supplier Qualification
Duration: 15 months (including End Point Assessment)
About Us
JCB Renault Medway is a well-established Renault dealership based in Rainham, offering both new and approved used Renault cars and vans. Renowned for its customer-focused approach, the business prides itself on delivering exceptional service through a knowledgeable and friendly team dedicated to helping customers find the right vehicle to meet their needs.
In addition to vehicle sales, JCB Renault Medway operates a state-of-the-art workshop and parts department, providing comprehensive servicing, maintenance, and repair solutions. Its highly skilled technicians carry out routine servicing, MOTs, warranty work, and repairs, including tyres, brakes, exhausts, and clutches.
The dealership also maintains access to Renault's extensive parts and accessories catalogue, supporting both current and historic models. With a strong reputation for quality, expertise, and customer care, JCB Renault Medway continues to be a trusted name within the local automotive sector.
About the Apprenticeship
This 15-month apprenticeship programme, delivered in partnership with GTG, is designed to develop the skills and knowledge needed to become a successful Parts Advisor.
You’ll gain hands-on experience across all areas of the business, learning how to deliver outstanding customer service along with the upsell of key components and accessories, warehouse management, stock control, process orders, and support workshop operations. This is a fantastic opportunity to build a long-term career in this industry, with real opportunities for progression within the company upon successful completion.
Key Responsibilities
As a Parts / Trade Supplier Apprentice, you will:
- Assist customers & sales
- Provide accurate quotes and product information
- Handle customer queries and resolve issues effectively
- Process sales transactions, invoices, credits, and returns
- Support stock control, including ordering and stock checks
- Work closely with colleagues across the business
- Maintain up-to-date product knowledge
- Warehouse Management
- Some manual handling and lifting
What We Offer
• Competitive salaries depending on experience
• Vehicle purchase discounts
• 24 Days Holiday
• Employee wellbeing programme
• Customer introduction rewards
• Employee introduction rewards
• Savings plan
• Performance bonuses
• Subsidised car scheme
• Discounts on servicing & parts for family
• No weekend working
• Employee recognition awards
• Staff incentives, hotel breaks
• Career development
• Training programmes and rewards
Entry Requirements
- Minimum of 5 GCSEs (Grade 4/C or above), including English and Maths
About You
We’re looking for someone who:
- Is motivated, reliable, and eager to learn
- Solid understanding of and able to use office 365 packages, Word, Excel and Outlook.
- Has a genuine interest in the industry
- Enjoys working as part of a team
- Has strong communication skills (face-to-face and telephone)
- Has good attention to detail, especially when handling part numbers
- Is comfortable using IT systems and willing to learn new processes
- Takes pride in delivering excellent customer service
Apply Now
If you're looking to start a rewarding career with a well-established company, with a great succession plan and the ability to progress we’d love to hear from you.
Apply today and take the first step in your career with JCB Renault Medway