Retail Renault Group was established in 1996 and is 100% owned by Groupe Renault. We operate a national network of automotive dealerships, representing the award-winning Renault, Dacia and Alpine brands. We are Renault’s largest dealer group, selling one in six of all Renault vehicles in the UK. We employ over 500 colleagues in a variety of roles and offer great prospects for career progression and an extensive range of employee benefits.
Job Role: Full Time Position - Monday to Friday (40 hours per week)
To provide the highest quality of service to the customer by completing all training provided and gaining a good knowledge of our Renault, Dacia & Nissan operating systems
•To assist with all daily task for the department to function at a high level
•To assist the department in reaching targets and goals
•To gain a great parts knowledge to provide the best service for trade/retail
•To assist with phone office, Back counter serving our busy workshop and warehouse duties
Responsibilities:
•To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
•To ensure all parts duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
•To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised. Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
•To be adaptable to a changing industry.
•To maintain and develop skill levels in all aspects of the Parts department.
•To attend any training courses, as directed by the Management.
•To take full part in all activities designed to complement the training procedures planned for the apprentice.
•Keep up with all our operating systems for new models (Renault,Daica & Nissan).
•Any other adhoc duties in line with reasonable management requests.
•To comply with the company GDPR Policy at all times when processing data
•To attend all mandatory training as identified by the company
Knowledge & Skills
•Customer service
•Basic Product knowledge
•Motor trade knowledge desirable
•Listening
•Communication
•Basic writing
•Telephone
•IT