Customer Service Apprentice – Burke Bros Moving Group - Wolverhampton
Do you enjoy helping people and making a stressful situation feel that little bit easier?
Moving home, relocating overseas or organising business removals can be a big moment for customers, and great customer service makes all the difference. At Burke Bros Moving Group, you’ll learn how to support customers through every stage of their moving journey.
This is a fantastic opportunity to start a career in customer service within a well-established removals, storage and relocation company based in Wolverhampton.
About the role
Customer Service Practitioner Level 2
Monday - Friday 9am - 5pm
Minimum Apprenticeship Wage
As a Customer Service Apprentice, you will be part of the team supporting customers with enquiries for home removals, commercial moves, international removals, storage and related services.
You’ll learn how to communicate professionally with customers, understand their needs, provide accurate information, book appointments and work closely with internal teams to help deliver a smooth and reliable service.
This role is ideal for someone who is confident speaking to people, organised, eager to learn and keen to build a long-term career in customer service, sales support, removals, logistics or operations.
Key responsibilities
You will learn how to:
- Act as a first point of contact for customers
- Support customers with questions about removals, storage and relocation services
- Book moving surveys, call-backs and customer appointments
- Gather accurate customer information and update internal systems
- Provide clear and professional communication throughout the customer journey
- Support the sales and operations teams with quotes, bookings and follow-ups
- Liaise with colleagues to help resolve customer queries quickly and effectively
- Help ensure customers receive a friendly, reliable and professional service
- Handle customer feedback and complaints in a calm and helpful manner
- Build strong working relationships with customers and the wider team
What you’ll learn
During the apprenticeship, you’ll develop skills in:
- Customer service and professional communication
- Handling phone calls, emails and online enquiries
- Understanding customer needs and providing the right support
- Managing customer expectations during the moving process
- Problem-solving and dealing with challenging situations
- Using business systems and keeping accurate records
- Working as part of a busy office and operations team
- Commercial awareness within a removals and relocation business
- Time management, organisation and prioritising tasks
- Taking ownership of your own development and performance
About you
We are looking for someone who is keen to start their career and learn from an experienced team.
You should be:
- Friendly, polite and confident when speaking to customers
- Organised and able to manage different tasks
- A good communicator, both written and verbal
- Willing to learn and take feedback
- Reliable, professional and punctual
- Comfortable using computers and learning new systems
- Able to work well as part of a team
- Calm under pressure and able to deal with customer queries professionally
Essential skills
- Good communication skills
- A positive attitude and willingness to learn
- Good attention to detail
- Basic IT skills
- Able to work in a customer-focused environment
- GCSE Maths and English preferred, or willingness to work towards these if required
Benefits
- Full-time paid employment while gaining a recognised qualification
- Hands-on training within an established removals and relocation company
- Support from experienced colleagues throughout your apprenticeship
- Opportunity to build a career in customer service, sales support or operations
- Learn valuable skills that can be used across a wide range of industries
- Be part of a friendly team helping customers through an important stage in their lives
Applications will be considered as they are received and therefore adverts may close early due to high volume.
Are you ready to become an apprentice and start learning and earning? Apply now