Company: Crawford's Group
Location: Billingshurst, West Sussex RH14 9HZ
Hours: Monday to Friday 8am - 5pm (overtime as required and alternate Saturdays as agreed)
Salary: Apprenticeship Minimum Wage
Apprenticeship Level: Level 2 Customer Service Practitioner
Duration: 12 months (including End Point Assessment)
About Us
Crawford's Agricultural Machinery, was founded in October 1980 by Bob Crawford, initially focused on the buying and selling of used farm machinery. Over the years, their expertise has evolved, and they now specialise in sales, servicing, and parts for farm machinery and 4×4 vehicles. They are proudly serving customers across Essex, Hertfordshire, Kent, West Sussex, Surrey, Hampshire, Berkshire and beyond and provide the best products, expert advice, and reliable aftersales support.
About the role
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.
What We Offer
- Apprenticeship Minimum Wage + performance-related bonus scheme
- Full-time employment with Crawford's Group
- A recognised Level 2 Customer Service Practitioner qualification
- Ongoing training, mentorship, and career development
- Clear opportunities for progression within the business
- Hands-on experience
- 22 days holiday plus bank holidays
- Company Healthcare Scheme
Key Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
What you'll learn
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost-conscious decisions
- Regulatory knowledge and industry best practices
- Communicate effectively with colleagues and customers
- Behave following the values of the company and the brand
- Operate as an effective team member
- Taking responsibility when needed and being honest and accountable
- Take personal ownership to improve own performance
- Understand how the business works from an operational perspective and demonstrate commercial awareness
Essential Skills
- We are looking for candidates who want to kickstart their career and who are keen to learn.
- You’ll need to be someone who stands out from the crowd, who challenges preconceptions, is forward thinking and eager to learn. Our apprentices are integral to our business.
- You are able to prioritise and work to timelines.
- A willingness to work in a customer focused environment using your own initiative.
- A full UK Driving licence is preferred but not essential.
- You must have or expect to gain GCSE Level 4 or above in Maths and English. If you are working towards these qualifications, please state this in your application.
Apply Now
If you're looking to start a rewarding career with a growing company, with a great succession plan and the ability to progress we’d love to hear from you.
Apply today and take the first step in your career with Crawford's Group