- Location: RH Commercial Vehicles - Leicester
- Contract Type: Apprenticeship
- Salary: From £8.00 an hour (40 hours a week)
- Level: Customer Service Practitioner Level 2
- Duration: Typically 15 months
Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you! Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem-solving skills. Learn to understand customers needs, provide tailored solutions, and leave them with a smile on their faces.
This isn't just a job – it's a stepping-stone to a rewarding career. Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!
About the role
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and vehicle needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.
Working closely with our service teams, you’ll learn how to provide expert advice, support the workshop and parts teams, and deliver tailored customer service that meets the needs of our clients across a wide range of industries.
Key Responsibilities
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
What you'll learn
- The full customer journey and how to manage customer expectations effectively
- Professional communication skills, both verbal and written
- Techniques for resolving complaints and handling escalated queries
- How to use industry IT systems and digital tools
- The impact of customer service on business performance
- Commercial awareness and how to make cost-conscious decisions
- Regulatory knowledge and industry best practices
- Communicate effectively with colleagues and customers
- Behave following the values of the company and the brand
- Operate as an effective team member
- Taking responsibility when needed and being honest and accountable
- Take personal ownership to improve own performance
- Understand how the business works from an operational perspective and demonstrate commercial awareness
Benefits
Join us on our Renaulution and you will become an essential part of the future in sustainable mobility and will experience the following benefits:
- Pride and status associated by working with one of the world’s largest and most innovative car manufacturers
- Full time paid employment at a Renault Dealership, with a clear career progression pathway
- Cutting edge training programme with exclusive use digital resources
- Regular workplace development and assessment by your employer to achieve the required 20% off the job training hours
- Continuous professional development of essential knowledge, behaviours and communication skills
- Regular Renault Training Team support and reviews to ensure progression and personal wellbeing
Essential Skills
- We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn.
- You’ll need to be someone who stands out from the crowd, who challenges preconceptions, is forward thinking and eager to learn. Our apprentices are integral to our business.
- You are able to prioritise and work to timelines.
- A willingness to work in a customer focused environment using your own initiative.
- A full UK Driving licence is preferred but not essential.
- You must have or expect to gain GCSE Level 5 or above in Maths and English. If you are working towards these qualifications, please state this in your application.
Applications will be considered as they are received and therefore adverts may close early due to high volume.
Are you ready to become an apprentice and start learning and earning? Apply now