Apprentice Business Administrator, Jobs, 51694

Apprentice Business Administrator

  • Location: Edinburgh
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Lothian Buses are recruiting for 3 apprentices across various departments to specialise in HR, Commercial and Engineering Administration to work in their head office. 

As Edinburgh’s principal transport provider Lothian has been providing the city with a first-class public transport service for over a century. In more recent years we have expanded to provide the same great services within Midlothian, East Lothian and West Lothian.

Overall Focus and Purpose of Roles     

We operate over 70 services, through a fleet of over 700 vehicles and employ over 2,500 employees which includes over 1800 drivers. The Business Administration Apprentice role is a vital part of the organisation and a valuable asset to the team. Working in either the HR, Engineering and Commercial department, the Business Administration Apprentice will manage day-to-day tasks to ensure all departmental administrative processes run smoothly.

Main Duties and Responsibilities          

Fleet Admin Apprentice 

  • Assist with maintaining vehicle records and updating software system with fleet information
  • Assist with all aspects of fleet administration including MOTs, vehicle taxation, issue of Operator’s licence discs, notification of vehicle alterations
  • Provide admin support for engineering department training and development as required
  • Provide support to depot admin teams as required
  • Collating and storing data on various Microsoft programs
  • Generating reports as requested and providing any additional support required by depot administration and management teams
  • All other general administration and ad hoc duties as required by the Engineering Management Team

HR Apprentice

  • Updating and maintaining relevant training databases and trackers e.g Training Matrix, Shine etc.
  • Supporting the HR Business Partners with all transactional L&D activities and projects, such as coordinating training events, sending reminders, updating Microsoft calendars for delegates, coordinating arrangements for meetings.
  • Supporting the HR Assistant with the administration associated with starters, leavers and transfers. Ensuring all administrative processes are carried out in an appropriate timeframe.
  • Supporting the HR Administrator with the coordination of medical appointments.
  • Issuing reference requests and other letters using agreed letter templates.
  • Updating and maintaining employee data on relevant trackers and systems e.g. OpenPeople, Occupational Health Dashboard etc.
  • Providing office support to colleagues, including answering calls and taking messages.
  • Conducting research and contributing to reports.
  • Giving feedback and suggesting improvements.
  • Preparing documents through editing, printing and binding.
  • Any other ad hoc duties as and when required

Commercial Assistant Apprentice 

  • Data extraction for statistical analysis and reporting (including Power BI)
  • Census work and driver/customer engagement
  • Assist in the administration of service change preparation (both network and product)
  • Undertaking and logging detailed ticketing equipment and software user acceptance testing
  • Preparation and reporting on key product metrics around revenue protection
  • Preparation and reporting on key product metrics around ticketing equipment fault diagnosis and resolution
  • Assist in the administration of commercial equipment fault and repair cycles
  • Undertake administrative tasks within the department

Skills, Qualifications and Experience    

  • Communication skills
  • Working with others
  • Numeracy
  • Information and Communication Technology
  • Problem Solving
  • A friendly and positive attitude
  • A passion for, and frequent user of, public transport


Health and Safety

All employees have a responsibility for their own health and safety within their workplace. As such you should ensure you are familiar with any health and safety matters and/or risks relevant to your role and place of work. Further information on this subject can be found within myLothian.

Diversity & Inclusion

Lothian is committed to building a diverse workforce where everyone can be themselves. As an employee you will help us to ensure that all employees are treated with dignity and respect, and uphold our belief that any form of discrimination, harassment, bullying or victimisation will not be tolerated.

This job description sets out the main duties and responsibilities of the post holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their line manager. Responsibilities and duties may also change in light of future business needs and personal development.

Corporate social responsibility

Uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities